Several years ago, a boy and his grandfather came into our Zion plant. For a school project, the boy had marked on a world map the places where his grandfather had fought during World War II. He wanted to mount the map on a piece of corrugated for stability. Without a moment’s hesitation, our designer took the boy and his grandfather into the design lab, cut a sheet, and adhered the map. When the grandfather got out his wallet and asked how much he owed, the designer said, “Just a hand shake.”
We are well known for our exemplary customer service. At L&M, going the extra mile is standard operating procedure. Here are just a few true stories about our service and several recent customer comments.